Returns and support.
How returns work
1
Reach out within 48 hours
Message WhatsApp 0241448231 with your order number and a short note.
2
We review your case
Unopened, hygiene-sealed items are reviewed for exchange or refund.
3
Exchange or refund confirmed
We confirm next steps and timing directly with you over WhatsApp.
Common questions
For hygiene reasons, opened intimate-care products generally cannot be returned. Contact WhatsApp to discuss your specific case.
Once approved, refunds are processed back to your original payment method within a few business days.
Message WhatsApp with a photo of the item and packaging as soon as it arrives so we can make it right.